Returns, Exchanges & After-Sales Service

We are committed to providing you with the finest after-sales service experience

Returns & Exchange Process

• Please submit a request under Account > My Orders within two days of receiving the goods

• Please state clearly the problem with the goods to be returned or exchanged; photos are even better

• Please send the goods to be returned or exchanged back to us, together with the packaging, receipt and enclosures

• We will process your return or exchange within 24 hours (excluding Hong Kong and Macau statutory holidays and public holidays)

• If you request a reprint / supplementary print, we will process it as soon as possible and send it to you

• Please call (+852 3001 5678) or email info@printingbanana.com within two days of receiving the goods

• Service hours: 09:00 - 12:00, 13:00 - 18:30

• Please provide 2-3 photos of the relevant printing problem, ideally taken from multiple angles

• Please send the goods to be returned or exchanged back to us, together with the packaging, receipt and enclosures

• If you request a reprint / supplementary print, we will process it as soon as possible and send it to you

The following situations are normal and cannot be grounds for a return, exchange or deduction:

Gang-run printing has a colour variance of plus or minus 10-15%; a colour variance on some of the printed items is normal
The thickness, texture and colour of printing paper vary slightly from batch to batch
All printed products will have a 5-10% loss rate
All finishing (such as cutting, hot foil stamping, UV, rounded corners, etc.) has a tolerance of +/- 1-3mm

You may apply for a return or exchange within 7 days if the following conditions are met:

The product is faulty, defective or damaged (through no fault of yours)
The product is not what you ordered, or the delivered quantity is incorrect (printed products have a +/- 5% tolerance)
The product is unused and in its original condition as sold, together with all parts and accessories
The product's packaging must be restored to the condition it was in at the time of delivery

Refund policy:

Refunds are returned in the form of Mall Dollars for use on your next purchase
Products bought at a promotional discount will be refunded in Mall Dollars equal to the amount actually paid at the time of purchase
When a user account is closed, all Mall Dollars will be cancelled and not refunded